Automatic Detection of Conflict Escalation in Spoken Conversation
نویسندگان
چکیده
This paper investigates the automatic recognition of conflict escalations during spontaneous conversations. In our previous work, we studied if the level of conflict in a segment of conversation can be automatically inferred by means of prosodic and conversational features. This work investigates the possibility of automatically recognizing if the conflict is increasing, i.e., escalating, or not. The dataset used for the study consists of political debates where short clips are classified into escalation, de-escalation and constant labels. Results show a Weighted Accuracy (WA) equals to 69.6% and an Unweighted Accuracy (UA) equals to 49.5% thus revealing lower accuracies compared to the simple conflict detection task (WA 86.1%, UA 71.1%). While the task appears more difficult compared to conflict detection, results are significantly better than chance level showing the feasibility of this approach. Furthermore, the paper investigates the use of a speaker diarization algorithm to extract features in a completely automatic fashion highlighting some limitations of diarization system. Index Terms — Spoken Language Understanding, Conflicts, Paralinguistic, Spontaneous Conversation, Prosodic features, Turn-taking features
منابع مشابه
Automatic detection of conflict escalation in spoken conversations
This paper investigates the automatic recognition of conflict escalations during spontaneous conversations. In our previous work, we studied if the level of conflict in a segment of conversation can be automatically inferred by means of prosodic and conversational features. This work investigates the possibility of automatically recognizing if the conflict is increasing, i.e., escalating, or no...
متن کاملAnnotation and detection of conflict escalation in Political debates
Conflict escalation in multi-party conversations refers to an increase in the intensity of conflict during conversations. Here we study annotation and detection of conflict escalation in broadcast political debates towards a machine-mediated conflict management system. In this regard, we label conflict escalation using crowd-sourced annotations and predict it with automatically extracted conver...
متن کاملVague Language and Interpersonal Communication: An Analysis of Adolescent Intercultural Conversation
This paper is concerned with the analysis of the spoken language of teenagers, taken from a newly developed specialised corpus the British and Taiwanese Teenage Intercultural Communication Corpus (BATTICC). More specifically, the study employs a discourse analytical approach to examine vague language in an intercultural context among a group of British and Taiwanese adolescents, paying particul...
متن کاملDetection of User Escalation in Human-Computer Interactions
Detection of virtual agent conversations where a user requests an alternative channel for the completion of a task, known as an escalation request, is necessary for the improvement of language models and for a better user experience. Although methods exist for proactive escalation, we instead wish to explicitly detect escalation requests. In addition, these proactive methods depend on features ...
متن کاملConversation-and-control: extending speech controlled graphical user interfaces
Todays standard input devices for graphical user interfaces, mouse and keyboard, cannot be utilized by users whose motor functions are limited. Examples include users suffering from motor restrictions due to illnesses and users in application domains with manual activities. This dissertation engages in the research area speech-controlled graphical user interfaces which aims at finding a solutio...
متن کامل